Refunds: If for any reason you feel unhappy with our products, please email us for a refund code. All products must be returned within 14 days in the original packaging. Refunds can take up to 28 days.All of our courses require deposits, these are non-refundable and non-transferable. If you would like to speak to a customer care adviser, please contact us at info@sungate.org.uk so we can arrange an agreeable time for a phone call.